Returns & Refunds Policy

1. 30-Day Return Window

You have 30 calendar days from the date of physical delivery to request a return authorization.

2. Return Eligibility Requirements

To qualify for a refund, returned HVAC products must:

• Be in new, unused, uninstalled condition with all original manufacturer packaging, protective terminal caps, and documentation intact.
• Show no signs of electrical wiring, soldering, mounting wear, or refrigerant residue.
• Include the original order packing slip or confirmation receipt.

3. Step-by-Step Return Process

1. Contact Support: Email egoserakud831@gmail.com or call +1 618 260 1567 with your Order Number.
2. Receive Return Instructions: Our team will verify your details and provide return shipping guidance within 24 hours.
3. Ship the Item: Pack the component securely in a sturdy outer box with protective cushioning to avoid damage during transit.

4. Physical Return Facility Address

5. Return Shipping Costs

If the return is due to a damaged delivery or an error on our part, suppliehvac covers all return shipping charges or immediately sends a free replacement. For voluntary customer returns (such as ordering an incorrect size or model), the customer is responsible for return postage.

6. Prompt Refund Processing

Once your return arrives and is inspected at our Virginia Beach facility (usually within 1–2 business days of receipt), a refund will be issued to your original payment method. Funds typically reflect in your account within 3 to 5 business days.

7. Questions or Assistance?

Email: egoserakud831@gmail.com | Phone: +1 618 260 1567